FAQ for Businesses
Find answers to common questions about using Politely for your business.
Politely is a private feedback tool that helps businesses hear directly from customers without the pressure of public reviews.
Customers scan your QR code or visit your unique Politely link. They leave feedback through a simple, guided chat. You'll receive it privately by email, and it will appear in your dashboard.
You can view all feedback in your Politely dashboard. Each submission is organized and easy to read so you can spot patterns, respond thoughtfully, and improve the customer experience.
If someone submits feedback through the webform, replies are not available right now. Once we're out of beta, the Politely app will let you respond directly to customer feedback from your dashboard.
Email us at hello@politely.app and we'll get you set up with access to your dashboard.
No. Politely is private by design. Feedback goes directly to you, not to the public. It's built for better relationships, not ratings.
Anywhere customers interact with your business: tables, windows, receipts, packaging, menus, signs, or support emails.
We're keeping it simple for now, but more is coming soon.
Politely is free while in beta. We'll share pricing plans as we expand.